What every talk therapy professional needs in 2021

Trusted internationally for more than 10 years as a trans-theoretical, transcultural psychotherapy outcome management solution, with this latest release MyOutcomes mobile app for smart phones and tablets has become even more accessible and easy to use. If you haven’t been using MyOutcomes, we hope you will try our latest app. We have made significant improvements and I would really appreciate your feedback. New Features Include:

Customized Client Access- We have added a custom message field to personalize the communications your clients receive. This is game changing for MyOutcomes Mobile app users who currently use the Spanish, French, Norwegian, Swedish, Danish, Dutch, or German as the interface language. Now they can add a personalized note or create a default message to help introduce the measures to their clients or patients.

Password Keeper Upgrade- Now accepts thumbprint, retinal and facial recognition authentication options making typing in passwords a thing of the past.

Practicing Telehealth?
MyOutcomes makes the collection of Outcomes and Session Ratings as simple as asking the questions in conversation. It even has an offline mode that works when there is no cell or Wi-Fi service available.

Seeing clients in person?
As we move back to normal in-person sessions, clients are still encouraged to use their own device instead of sharing and sanitizing each time. MyOutcomes makes it easy with 4 new ways to give clients access:

Send Access: It can be as simple as opening Give Access and clicking the button to send an email with access options to the client.

Single Reminder: This option provides the opportunity to preselect a time and date to send an email with a customizable message to remind them to complete the scales and provide them with login access.

Recurring Reminder: Clicking the Recurring Reminder button will open a page that now includes the custom message field option. Great for weekly group sessions. 

Direct Access Link: This is the way to eliminate login issues. Simply share the link in real time through your text or chat function. This link will enable the client to access their survey with one click.

Instant Access
A new two-month free trial option means no more waiting to try MyOutcomes, just sign up and receive login by email immediately. 

Ready to try it out? Download it now for free from the Google Play or  App Store.

MyOutcomes has also added a number of new features to it’s US, Canadian and International web-based applications.

What’s New?  
First, we have added a new side-by-side comparison features to the MyOutcomes Dashboard. This feature was requested to help measure micro-improvements in performance for professionals who are using MyOutcomes to augment their Deliberate Practice.

Second, you will notice that a mass deactivation feature has been added to the Provider Console area. It has been observed that many agencies using MyOutcomes have a lot of cases that have never been closed. This feature allows groups of clients that had their last session in the same time period to all be selected and closed at once.

The third change you may have seen is that the roll over definitions for a number of the predictive and descriptive statistics in MyOutcomes have changed. This is the first step in a series of changes we will be making over the next few months to support a standardization of terms across all Feedback-Informed Treatment and Deliberate Practice platforms that comply with the International Center for Clinical Excellence version of the Partners for Change Outcome Management System (PCOMS).

So, do you agree this is what all talk therapy professionals need in 2021?

Use with up to five clients for free

Start a two-month free trial through MyOutcomes Mobile for instant access to the world’s gold standard outcome tracking and reporting system.

MyOutcomes is a psychotherapy outcome measurement app with a stop light signaling system that provides session-by-session cues showing client’s progress and indicating if the course of therapy is on or off track. The Outcome Rating Scale and Session Rating Scale (ORS & SRS) track key factors known to influence all psychotherapeutic treatment outcomes. Individualized benchmarks based on personally relevant questions are used to routinely monitor and predict treatment outcomes. Designed for simplicity and speed, MyOutcomes ensures a more successful therapeutic experience for all.

MyOutcomes Management Solutions

Providers join agencies. Providers leave agencies. Sometimes, they return. Likewise, for various reasons, clients will leave service and some of those clients will return. Sometimes they return and need to be accessed by a different administrative branch or have their case transferred to a different provider.

The design of other client management systems often doesn’t fit the messy, real-world experience they are trying to capture.

MyOutcomes has earned its position as the gold standard of psychotherapy outcome tracking and reporting systems through constant user-driven innovation. By soliciting feedback from our users, as well as working closely with leading minds in our field, MyOutcomes has developed the necessary tools for making account management easy.

Deactivation When a client leaves service or a provider leaves an agency, the simplest solution is to deactivate their account. Deactivation ensures that the account and its data are retained. This simplifies the interpretation of current statistics and prevents the creation of long lists of user IDs composed of both active providers and technically inactive providers whose accounts remain in an active state. When you deactivate a provider account, you will also free up that subscription. This will enable you to provision a new provider. Before or after deactivating a provider account, check to make sure that all client cases that should be, have been deactivated. If there are accounts for clients still in therapy, transfer them to another provider account.

Single Deactivation-To deactivate an individual account, right-click the user ID in the tree view. From the drop-down menu, select Deactivate. Clients also can be deactivated on their console via the Deactivate Client link in the upper-left corner of the console. Even as it is possible to delete multiple accounts simultaneously, it is also possible to deactivate more than one account at a time. 

Mass Deactivation- To deactivate en masse, check the Action boxes to the left of user IDs in the user list on the console view. From the Select Action drop-down menu below the list, select Deactivate. All selected user accounts will be deactivated. If using this mass deactivation function with clients, you will need to select the same date and same reason for deactivation for them all. 

Find Inactive/Closed- When an account is deactivated, it will become “invisible.” To see your deactivated accounts, check the Inactive/Closed box at the top of the tree view. All deactivated accounts will appear in italicized, grey font in the tree view.

Reactivation- Deactivated accounts are available for reactivation. To reactivate a provider account, an available provider subscription is needed. After finding the inactive account in the tree view, right-click the user ID and select Reactivate Provider from the drop-down menu. The provider should be prepared to reset their password once the account has been reactivated. Their old history (past client data) will be available as soon as they log into their account.

Client Reactivation- The process for reactivating a client account is like that for the provider. However, when reactivating a client account, it will need to be determined if this reactivation represents a Continuation of the Prior Episode of Care or a New Episode of Care. If the return is a continuation of the prior case, the client’s prior console with their existing CSR will be made available. New ORS/SRS scores will be plotted in the same graph as was seen prior to the client leaving service. This allows the provider and the client to pick up where they left off. If the return represents a new case, the old case will be closed. This case is still readily available to review, however, the only changes that can be made to this prior case is to add or remove tags and to transfer the case to another provider.

After the old case is closed, a new case will be created by the system. The client will continue to be identified by their original user ID, however, an _x, where x represents the number of the case, will be attached to the end of the ID. For example, the client, Big Burt, leaves service. He returns and it is determined that this return should be treated as a new episode of care. The prior Big Burt episode will be closed, and the new case will be Big Burt_2.

Deletion- When manually entering ORS/SRS scores, errors may occur during entry. Most can be corrected with varying degrees of ease. The only score that can’t be altered is the initial ORS. The intake ORS is used as the baseline calculation for the on-track and off-track predictions, so if there was an error when manually entering it, the case will need to be deleted. The Delete function is useful in this situation as it allows the provider to remove the old account.

Although the Delete function can be useful in several other circumstances, it is best to apply its usage with caution. Deletion of an account can be a permanent outcome. In other words, if the wrong account is deleted, it is likely not to be recovered. 

Mass Deletion- While it is possible to delete individual accounts, it is also possible to delete multiple accounts at one time. Just check the Action boxes to the left of user IDs in the user list on the console view. From the Select Action drop-down menu select Delete. All selected user accounts will be deleted.             

To learn more about MyOutcomes latest psychotherapy outcome management tools, check out the new Telehealth Solutions Guide.

Did you know there are now four new ways to collect outcome and session ratings from clients? Or that we have added a custom message field to personalize the communications your clients receive
from MyOutcomes on your behalf?

Download the Guide


If you have been exploring ways to strengthen client engagement, increase successful outcomes, shorten wait lists and reduce dropouts, please take advantage of our expertise, and book a free 30-minute consultation with a Certified Trainer from the International Center for Clinical Excellence to explore how MyOutcomes can help your Team help more clients, more often.

Learn more about MyOutcomes https://www.myoutcomes.com/implementation-consultation


Routine Outcome Monitoring in Group Therapy can Improve Outcomes and Reduce Costs

Group Therapy


Today, we’re seeing numerous organizations and groups competing for a slice of the finite financial pie that has been designated to address some of the most vital concerns facing us today. Mental health, increasingly seen as one of those concerns, has begun, in the last several years, to get a small slice of that pie. Unfortunately, the increase in worldwide mental health issues is outpacing the resources available. This trend is likely to continue in the coming decades. Those funds dedicated to mental health will need to be spread thinner than they already are. Although one possible solution, increasing available funding is a political issue that will be decided by politicians. As such, we can’t count on seeing any significant solution any time soon.

There is only one practical solution for those working in the trenches and confronting the challenges that poor mental health brings. Those limited funds need to be utilized as efficiently and effectively as possible.

One way to increase the effectiveness and efficiency of mental health resources is through the integration of MyOutcomes into the clinical setting. MyOutcomes pioneered the first valid and reliable digital measures of treatment progress and therapeutic alliance known to:

  1. strengthen client engagement in the clinical setting,
  2. increase the number of successful outcomes and
  3. reduce early drop out.

Integrating Feedback-Informed Treatment best practices into the therapeutic session enables MyOutcomes to assist the clinician and the client to mutually identify the clinical goals and see when goals have been reached. Routine Outcome Monitoring (ROM) is simple and feasible with a standardized Outcome Rating Scale (ORS) that predicts session outcomes and red flags clients, who may superficially appear to be benefiting from treatment, but are, in fact, deteriorating and are at risk for dropping out. The therapist can use the feedback elicited by MyOutcomes each session to identify their struggling clients and adjust therapy to better meet the clients’ therapeutic needs.

Another strategy for increasing effectiveness and efficiency is to use group therapy. There are numerous advantages to group therapy, two of which are:

1) an enhanced use of clinic time

2) a reduction in cost for services.

With the right clients, group therapy can improve the effectiveness and efficiency of services provided.  One of the main downsides, however, is that the client may not form a strong therapeutic relationship. We have known for several decades that a strong therapeutic alliance is predictive of successful outcomes. Without this alliance, the client may not feel engaged with the therapist or the group. At the very least, any strengths that group therapy could provide may be cancelled out. At its worst, the client may be inclined to drop out without reaching their therapeutic goals.

Not only does MyOutcomes’ ORS integrate into group therapy as easily as it does individual therapy, but it also enables the provider to monitor the therapeutic alliance when using the Group Session Rating Scale (GSRS). Integrating a group therapy alliance measure into every group therapy session may not seem feasible but with all the administration and reporting options that MyOutcomes has developed, it is really quite simple.


Read MyOutcomes® Group Therapy Solutions Guide to learn more: https://f2.leadsquaredcdn.com/t/myoutcomes/content/common/documents/



Improve Patient Outcomes with the Help of Technology

A lot of therapists making the shift to telemedicine have experienced a few hiccups along the way.

Online therapy itself is new and most clinicians have not had any proper training on how to translate their in-person work to a digital platform. Plus, the switch to technology platforms that seem too cumbersome to use, creates even further barriers to providing effective therapy. Who ever dreamed an essential part of a good therapy session would be the client’s ability to log on?

As therapist and client experiment with online therapy, feedback is essential to figuring out what is working, and how to fix what is not. To keep communication open and transparent I recommend setting aside dedicated time each session to discuss the transition, and what has and hasn’t felt supportive.

Without this, it can be difficult to truly gauge whether the patient is satisfied with the mental health services they have received. If they are dissatisfied, they are less likely to share this information with you, which jeopardizes their outcome.

MyOutcomes for Mental Well Being is a company that provides practitioners with software that allows patients to give feedback on a session-by-session basis.  Practitioners and patients can view this feedback immediately, allowing for adjustments to improve the therapeutic alliance and increase the likelihood of the client achieving clinically significant, reliable change from the psychotherapeutic treatment or program provided.

Improve patient outcomes with the help of technology

MyOutcomes is committed to helping those in the mental healthcare field improve patient outcomes and simplify outcome reporting, offering standardized therapy outcome measures ideal for both in-person and Telehealth sessions. MyOutcomes recently released Telehealth Solution promises to dramatically simplify the routine monitoring of treatment outcomes, making remote administration as simple and engaging as face-to-face.

Here is what some of your colleagues are saying about these new features:

“That’s exactly the feature I’ve been looking forward to. Other companies use direct access links all the time, I was wondering why MyOutcomes wasn’t providing that option.”

“Like it! Often clients would find the login and password via email as a bit clunky.”

“This is way faster since the virtual platform I use has a chat function, so rather than me copying and pasting the login information or the client having to refer back to their email, I like that they can just click a link that I send them.”

There are four new ways to collect outcome and session ratings from clients. Perfect for Telehealth or in person sessions where clients want to use their own device


  1. Send Access: It can be as simple as opening Give Access and clicking the button to send an email with access options to the client.
  2. Single Reminder: This option provides the opportunity to preselect a time and date to send an email with a customizable message to remind them to complete the scales and provide them with login access.
  3. Recurring Reminder: Clicking the Recurring Reminder button will open a page that now includes the custom message “ield option. Great for weekly group sessions.
  4. Direct Access Link: You can completely eliminate login issues by sharing the link in real time through your text or chat function. This link will enable the client to access their survey with one click.

To learn more read: MyOutcomes 2021 Telehealth Solution

‘I Didn’t See That Coming!’: How a Feedback System Transforms Therapy

myoutcomes evidence based therapy

An article by Margarita Tartakovsky, M.S., details the client feedback experiences of Dr. Jason Seidel, PsyD, founder and director of the Colorado Center for Clinical Excellence. Seidel has been using a client feedback system to inform his method of treatment in private practice since 2004. This, according to him, “involves routinely and most importantly formally soliciting feedback from clients about the process of therapy, working relationship (with the therapist) and overall well-being.”

Continue reading…

What is a Feedback-Informed Practitioner?

A Feedback-Informed Practitioner is a dedicated professional who uses standardized scales to routinely measure treatment progress and monitor the therapeutic alliance to inform and improve care.

The scientific body of evidence in support of this process has lead to professional and regulatory bodies adopting this as a “standard” of care (American Psychological Association Presidential Task Force on Evidence-based Practice, 2006; Association of State and Provincial Psychology Boards, 2019; Joint Commission, 2018; Tasca et al., 2019). However, mixed results have also been reported and what is emerging is an understanding that it takes more than just measuring and monitoring for Feedback-Informed Treatment to be effective.

Here is what we have learned so far about the differences between an effective Feedback-Informed Practitioner and one that just faithfully collects data.

  • They are open to feedback and help clients achieve clinically significant change faster.
  • They know how to create an environment in which clients feel empowered to provide critical feedback in the form of lower alliance scores early on in care.
  • They spend way more time consulting outcome and alliance data.

Scott Miller and his colleagues, Mark Hubble and Daryl Chow, have written extensively on this topic in the recently released book Better Results: Using Deliberate Practice to Improve Therapeutic Effectiveness

I just listened to a Podcast hosted by Clearly Clinical entitled, Psychotherapy’s Fatal Flaw And How to Fix It, this free podcast is an interview with Scott and Daryl that offers CE credit recognized by the APA, NBCC, NAADAC, CCAPP, and CAMFT. In it, they talk about the latest research on how Feedback-Informed Practitioners improve their individual effectiveness and gives a good preview of what you will learn from the Better Results book.

Plus, if you listen to the free Podcast MyOutcomes and Clearly Clinical are offering a free giveaway. All you have to do is post a comment on Scott’s Blog as well as the Clearly Clinical blog

One lucky listener will receive free enrollment in a 12-CE Credit Feedback-Informed Treatment eLearning course with Scott Miller (a $179.00 value).

A second will win an entire year of unlimited CE course access from Clearly Clinical (a $60.00 value)!

Winners will be announced on Friday, March 6th on the Clearly Clinical blog.

Feedback-Informed Treatment, explained by Scott D. Miller in under five minutes

FIT eLeaning

Did you know that clinicians who routinely obtain feedback on the progress and the status of the relationship with their individual clients have outcomes that are much better, and dropout rates that are much less, that Treatment As Usual (TAU)? In fact, numerous studies actually confirm this. In the research literature that process is known as Feedback-Informed Treatment (FIT). Scott D. Miller, PhD, is one of the pioneering scientists behind the FIT movement. He and I recently worked together to create this brief video to explain what FIT is and how developing a culture of feedback and incorporating the Outcome and Session Rating Scales (ORS & SRS) into your clinical practice can improve your treatment outcomes.

Feedback-Informed Treatment, explained by Scott D. Miller in under five minutes.


Interested in learning Feedback-Informed Treatment Best Practices from Scott D. Miller?

Whether you’re an individual practitioner or part of a larger organization, FIT eLearning is designed to help you develop a culture of feedback and incorporates the Outcome and Session Rating Scales (ORS & SRS) into your clinical practice.

FIT eLearning is based on the most up-to-date research in talk therapy and behavioural health sciences.

FIT eLeaning

MyOutcomes® FIT eLearning program is centered on the four core competencies developed by Dr. Scott D. Miller and colleagues at the International Center for Clinical Excellence (ICCE) 






Free Resource Reveals the True Path to Better Results


Turns out it’s more than just a common quality of highly effective therapists, humility is actually a prerequisite!

Studies confirm “professional self-doubt” is not only a strong predictor of both alliance and outcome but actually a prerequisite for acquiring therapeutic expertise. Speaking specifically to the field of psychotherapy in, Humility: The paradoxical foundation for psychotherapy expertise, the authors, Hook, Watkins, Davis, and Owen , define humility as “valuing input from the other (or client) … and [a] willingness to engage in self-scrutiny.”

Does this sound like you?

We all profess humility and I know as an ethics bound professional that you already ask for feedback and have likely already encountered some negative feedback from a client. When you have received negative feedback about treatment progress or experienced a rupture in the therapeutic alliance, ask your self how ofter you were able to:

1: Fix the problem?

2: Learn from the feedback and apply it in future encounters?

Did you confidently answer yes, all the time to both questions, because this is the path your colleagues are taking to go from average to excellent. Only you know how far down this journey you have gone, or are willing to go, but what I do know is that both MyOutcomes® and The International Center for Clinical Excellence (ICCE) are dedicated to providing you with the tools and training you need to see noticeable improvements in treatment results.

Take the Path to Better Results

On January 15, 2021 MyOutcomes is releasing a new series of Better Results with Scott Miller Interviews. The series is full of stories and free practical advice and resources to help you develop a more feedback informed practice. This four-part Netflix style series can be binge watched in under two hours.

If you have participated in the past, then you know that besides free giveaways, MyOutcomes will also be including a great bonus package. The Get FIT Now bonus package will be available for the first 100 Mental Health Professionals who sign up between January 15th and 31st, 2021.

Without giving to much away, I have to tell you that the first 10 participants to sign up online for MyOutcomes or FIT eLearning will be receiving a free paperback copy of Better Results: Using Deliberate Practice to Improve Therapeutic Effectiveness! This step-by-step guide demonstrates how to collect and use client outcome data to create an individualized professional development plan and measure improvements in the quality of the service you provide.

Sign up now

To make sure you don’t miss out, get on the wait list now: https://www.myoutcomes.com/better-results-with-scott-d-miller. This free Feedback-Informed Treatment Webinar Series will only be available for download from Jan 15-31. More free resources and exclusive content will be revealed on the release date!

Share with your colleagues so they don’t miss out on advanced notice.

Get on the waitlist for premier access, Friday, January 15th

How Should We Be Training the Next Generation of Therapists?

“We treat people, not disorders.”

This is my favourite quote from the live Q&A section of #EPT2020 Great Conversations, A Bolder Model: How Should We Be Training the Next Generation of Therapists? with William R. Miller, PhD and Scott D. Miller, PhD.

The question was “How can we shift therapist training from a pathology/diagnosis oriented model, towards a helping patients solve problems in life orientation?” There was a pause and then they both smiled. It was so affirming to hear them both echo, “I think the shift has already occurred.”

Watch these five minutes of gold from day two of the Evolution of Psychotherapy 2020 virtual experience.

Are you attending #EPT2020? I will be live in MyOutcomes virtual booth after both of these events.

Dec 12th, 2:45-3:45PM Pacific Better Results: using Deliberate Practice to Improve Therapeutic Effectiveness

Dec 12th, 2020 4:15-5:15PM Pacific The initial interview – with Ellyn Bader, PhD – The Couples Institute and Otto F. Kernberg, MD, FAPA – Weill Cornell Medical College

I hope you will stop by Saturday during the break from 3:45 pm -4:15 PM and from 5:15- 5:45 Pacific and share your highlights with us.

If you are not attending, you are still free to join us in the Evo’20 Portal and take part in the live giveaways. Scott Miller will be joining me from 3:45 pm -4:15 to answer questions and announce winners in our Better Results Give away.

Join from your computer, tablet or smartphone with this link: https://www.gotomeet.me/CindyHansen/myoutcomes-evo20-live-portal

Access Code: 259-958-101

You can also dial in using your phone.
United States (Toll Free): 1 877 309 2073
United States: +1 (571) 317-3129

Access Code: 259-958-101

More phone numbers:
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New to GoToMeeting? Get the app now and be ready when your first meeting starts:https://global.gotomeeting.com/install/259958101

Five minutes of gold from Don Meichenbaum on the treatment of Grief and Suicidality

Yesterday was the first full day of the Evolution of Psychotherapy virtual experience. We had some great people stop by our virtual booth and join us in the live portal but the highlight of my day was Don Meichenbaum.

I am very found of this warm and wonderful human being. He is a devoted clinical psychologist, recognized as one of the founders of cognitive behavior therapy and has been rightly honoured as one of the most influential psychotherapists of the 20th century.

The topic was so timely, The Treatment of Depressed-Suicidal Patients and Those Experiencing Prolonged and Complicated Grief Disorders. I was so touched as he discussed the impact of the COVID-19 pandemic, I decided to capture a little bit of it to share with you and I quite serendipitously choose to film these five minutes of gold about the therapeutic alliance and the use of the scales to inform and improve care.

This morning in my inbox was another free teaching from Don, published by Psych Congress with the pull quote, ““…there is a need to use what is called “feedback informed treatment,” whereby the therapist, on a session by session basis, actually assesses the degree to which clients are, in fact, perceived benefiting, and a fit between their particular form of needs and that which the therapist is providing…””

I recommend you watch this brief video that summarizes the evidence-based psychotherapeutic interventions he recommends in the treatment of patients with prolonged and complicated grief and suicidality. https://www.psychcongress.com/multime…