Lessons learned from a decade of listening to clients

Listening to clients, CDOI, client feedback

Therapists can get important cues only by listening to clients

The governing principle behind Client-Directed, Outcome-Informed (CDOI) therapy is simple: clients, not clinicians, are the chief agents behind their own psychological transformation and, as such, must be regarded as full partners in the treatment process.

Still, it’s incredible what acknowledging and effectuating this truth can do for clients and clinicians alike. Consider the experience of one Maine-based agency that began implementing CDOI measures 10 years ago with people recovering from addiction:

“[an] amazing thing happened once we got our footing with CDOI practice. Clients began to feel empowered to take control of their lives and decided maintenance was not enough — they wanted recovery. They came to see themselves as strong and capable. Although they were surprised when providers asked for ideas about implementing change, clients were delighted when we modified our approach based on their preferences. Many reported they had never truly experienced collaboration with providers. … Until that point, we hadn’t determined what our role in clients’ recovery might be, but now we had a roadmap to guide us.”

Read more about the lessons learned from a decade of listening to clients and practising CDOI therapy in this <http://www.dsgonline.com/rtp/wh/2012/2012_10_04/WH_2012_10_04.html> informative article.