Can patients really give honest feedback on the ORS and SRS Scales?

ORS and SRS scales, client feedback

One of the three most commonly asked questions about the ORS and SRS scales is “How can patients really give honest feedback to their therapists sitting right in front of them?”

This question, like so many posed towards innovative tools like MyOutcomes, is really a question about reliability and validity. Though the question isn't very scientific, the author is asking if the ORS and the SRS are reliable and valid instruments. They want to know if the information from the tools can be trusted and used. There are, of course, numerous studies that have clearly demonstrated the reliability and validity of the ORS and the SRS.

The difficulty of this question, though, isn't whether it is an unscientific question asking for scientific information. The author of this question is probably unaware that what they are asking threatens the very foundation of psychotherapy. One of the basic premises of psychotherapy is that, in order to achieve successful outcomes, it is essential to create an environment where honest and intimate discussions can take place. These discussions involve the client's past and current feelings and experiences. Of course, all memories, whether of recent events or more distant moments, are “tainted” by the subjective interpretations of the client. It would be great, particularly for the therapist, to get a purely objective view of the past. But that can never happen. Psychotherapy, by its very nature, is a subjective experience.

Continue reading…

Security and Privacy Standards for the Modern Mental Health Therapists' Electronic Office

Security and privacy, mental health, MyOutcomes

Are you a behavioural health practitioner and are concerned about meeting security and privacy standards?

MyOutcomes is committed to meeting or exceeding current standards, here are some of the most common concerns identified across different electronic health information policies.

Physical Safeguards? – MyOutcomes' server has an enterprise-class firewall and is housed in a data center with SAS-70 Type II Certification.

Access Control?  – All users have passwords and User Ids and assigned access to different levels of private health information. An automatic logout feature prevents unauthorized access to device screens.

Continue reading…

Childs Version of the Outcome Rating Scale and the NHS Foundation Trust

outcome rating scale, therapy effectiveness, client progress

“Outcome Rating Scale is a measure of the client's therapeutic progress and is a simple, four item visual analog scale that is administered at the beginning of each therapy session”

World events continue to remind us of how important quality psychotherapy is to mental health. Over the course of the last half century or so, what “quality psychotherapy” actually is has been evolving. Since the beginning of this century, researchers and therapists have been building a consensus that a shorter therapeutic period, constant feedback and treating the client as a partner are essential elements for successful outcomes. The work of Scott D. Miller and Barry L. Duncan, who have been at the forefront of this growing paradigmatic shift, led to the development of MyOutcomes' ORS (Outcomes Rating Scale) and SRS (Session Rating Scale).

Continue reading…

International Trends – Measurable Outcomes

Measurable outcomes, MyOutcomes, ORS, SRS

One of the most persistent and pervasive of recent developments in the world of work has been the trend toward implementing meaningful measurements.  Organizations are asking “how do we know we're being effective?  Measuring and reporting is now the norm in virtually all sectors; business, politics and health sciences, especially those that receive public funds.

In our field, therapists need to know how effective they are and agency administrators need to have an accurate picture of therapy outcomes.

How can you answer these questions without some measurement?  A measurement system should be designed to collect, organize and analyze feedback to reveal information about performance and overall effectiveness.

Continue reading…

ICCE Membership Boost!

ICCE, MyOutcomes

Membership in The International Center for Clinical Excellence (ICCE) recently increased by a whopping 25 percent! The organization is dedicated to improving the quality of behavioral health services. This web-based community is a tremendous resource for practitioners. Each day, thousands of professionals, educators and researchers share and learn from each other.

Continue reading…

The Hap-Happiest Season of All?

“It’s the most wonderful time of the year”, but your billing through the holiday season can cause you some fear.

Hearts are a-glowing amidst much mistletoeing – and your client bookings are slowing.

It’s the hap-happiest season of all, but your clients don’t call – they’re spending all their time and money at the mall.

Continue reading…

Using Your Own Personal Device to Track – Psychotherapy Feedback Systems

Psychotherapy feedback systems, MyOutcomes

Advantages of MyOutcomes over other psychotherapy feedback systems

According to the Aberdeen Group, a Boston-based technology research firm, more than 70 percent of U.S. small businesses allow employees to use their smartphones for work. The problem is, allowing employees to use many different types of devices for business can turn into an IT nightmare for tech support, securing sensitive data and communications, and fixing compatibility issues.

Continue reading…

Times Are Always Changing – Therapy Outcomes

Times are always changing, and professions with them. One of the most persistent and pervasive of recent developments in the world of work has been the trend toward implementing meaningful measurements. As budgets shrink and competition grows, organizations of all kinds are asking: “How do we know we’re being effective? And who in our organization is performing and who’s not?”

Continue reading…

Superhero Referrals – Therapist Marketing Tip #7

superhero referrals, MyOutcomes, therapist marketing

Our last therapist marketing tip pointed out you how you should consider adding a newsletter sign-up form to your website.  As this video reveals, you could gather numerous addresses but not immediately get new clients.

That is because efforts like building your email list should be considered a long-term marketing effort.  You need to continue to build your list and send out your newsletters regularly.  The newsletters should reinforce who you are and what you do.  Then, if someone off your list decides to look into therapy you should get a call.   Also sending a newsletter will help you stand out in the local market.  Here are two suggestions to further harness the power of a newsletter:

Continue reading…