Mental health and technology

MyOutcomes Management Solutions

Providers join agencies. Providers leave agencies. Sometimes, they return. Likewise, for various reasons, clients will leave service and some of those clients will return. Sometimes they return and need to be accessed by a different administrative branch or have their case transferred to a different provider.

The design of other client management systems often doesn’t fit the messy, real-world experience they are trying to capture.

MyOutcomes has earned its position as the gold standard of psychotherapy outcome tracking and reporting systems through constant user-driven innovation. By soliciting feedback from our users, as well as working closely with leading minds in our field, MyOutcomes has developed the necessary tools for making account management easy.

Deactivation When a client leaves service or a provider leaves an agency, the simplest solution is to deactivate their account. Deactivation ensures that the account and its data are retained. This simplifies the interpretation of current statistics and prevents the creation of long lists of user IDs composed of both active providers and technically inactive providers whose accounts remain in an active state. When you deactivate a provider account, you will also free up that subscription. This will enable you to provision a new provider. Before or after deactivating a provider account, check to make sure that all client cases that should be, have been deactivated. If there are accounts for clients still in therapy, transfer them to another provider account.

Single Deactivation-To deactivate an individual account, right-click the user ID in the tree view. From the drop-down menu, select Deactivate. Clients also can be deactivated on their console via the Deactivate Client link in the upper-left corner of the console. Even as it is possible to delete multiple accounts simultaneously, it is also possible to deactivate more than one account at a time. 

Mass Deactivation- To deactivate en masse, check the Action boxes to the left of user IDs in the user list on the console view. From the Select Action drop-down menu below the list, select Deactivate. All selected user accounts will be deactivated. If using this mass deactivation function with clients, you will need to select the same date and same reason for deactivation for them all. 

Find Inactive/Closed- When an account is deactivated, it will become “invisible.” To see your deactivated accounts, check the Inactive/Closed box at the top of the tree view. All deactivated accounts will appear in italicized, grey font in the tree view.

Reactivation- Deactivated accounts are available for reactivation. To reactivate a provider account, an available provider subscription is needed. After finding the inactive account in the tree view, right-click the user ID and select Reactivate Provider from the drop-down menu. The provider should be prepared to reset their password once the account has been reactivated. Their old history (past client data) will be available as soon as they log into their account.

Client Reactivation- The process for reactivating a client account is like that for the provider. However, when reactivating a client account, it will need to be determined if this reactivation represents a Continuation of the Prior Episode of Care or a New Episode of Care. If the return is a continuation of the prior case, the client’s prior console with their existing CSR will be made available. New ORS/SRS scores will be plotted in the same graph as was seen prior to the client leaving service. This allows the provider and the client to pick up where they left off. If the return represents a new case, the old case will be closed. This case is still readily available to review, however, the only changes that can be made to this prior case is to add or remove tags and to transfer the case to another provider.

After the old case is closed, a new case will be created by the system. The client will continue to be identified by their original user ID, however, an _x, where x represents the number of the case, will be attached to the end of the ID. For example, the client, Big Burt, leaves service. He returns and it is determined that this return should be treated as a new episode of care. The prior Big Burt episode will be closed, and the new case will be Big Burt_2.

Deletion- When manually entering ORS/SRS scores, errors may occur during entry. Most can be corrected with varying degrees of ease. The only score that can’t be altered is the initial ORS. The intake ORS is used as the baseline calculation for the on-track and off-track predictions, so if there was an error when manually entering it, the case will need to be deleted. The Delete function is useful in this situation as it allows the provider to remove the old account.

Although the Delete function can be useful in several other circumstances, it is best to apply its usage with caution. Deletion of an account can be a permanent outcome. In other words, if the wrong account is deleted, it is likely not to be recovered. 

Mass Deletion- While it is possible to delete individual accounts, it is also possible to delete multiple accounts at one time. Just check the Action boxes to the left of user IDs in the user list on the console view. From the Select Action drop-down menu select Delete. All selected user accounts will be deleted.             

To learn more about MyOutcomes latest psychotherapy outcome management tools, check out the new Telehealth Solutions Guide.

Did you know there are now four new ways to collect outcome and session ratings from clients? Or that we have added a custom message field to personalize the communications your clients receive
from MyOutcomes on your behalf?

Download the Guide


If you have been exploring ways to strengthen client engagement, increase successful outcomes, shorten wait lists and reduce dropouts, please take advantage of our expertise, and book a free 30-minute consultation with a Certified Trainer from the International Center for Clinical Excellence to explore how MyOutcomes can help your Team help more clients, more often.

Learn more about MyOutcomes


Improve Patient Outcomes with the Help of Technology

A lot of therapists making the shift to telemedicine have experienced a few hiccups along the way.

Online therapy itself is new and most clinicians have not had any proper training on how to translate their in-person work to a digital platform. Plus, the switch to technology platforms that seem too cumbersome to use, creates even further barriers to providing effective therapy. Who ever dreamed an essential part of a good therapy session would be the client’s ability to log on?

As therapist and client experiment with online therapy, feedback is essential to figuring out what is working, and how to fix what is not. To keep communication open and transparent I recommend setting aside dedicated time each session to discuss the transition, and what has and hasn’t felt supportive.

Without this, it can be difficult to truly gauge whether the patient is satisfied with the mental health services they have received. If they are dissatisfied, they are less likely to share this information with you, which jeopardizes their outcome.

MyOutcomes for Mental Well Being is a company that provides practitioners with software that allows patients to give feedback on a session-by-session basis.  Practitioners and patients can view this feedback immediately, allowing for adjustments to improve the therapeutic alliance and increase the likelihood of the client achieving clinically significant, reliable change from the psychotherapeutic treatment or program provided.

Improve patient outcomes with the help of technology

MyOutcomes is committed to helping those in the mental healthcare field improve patient outcomes and simplify outcome reporting, offering standardized therapy outcome measures ideal for both in-person and Telehealth sessions. MyOutcomes recently released Telehealth Solution promises to dramatically simplify the routine monitoring of treatment outcomes, making remote administration as simple and engaging as face-to-face.

Here is what some of your colleagues are saying about these new features:

“That’s exactly the feature I’ve been looking forward to. Other companies use direct access links all the time, I was wondering why MyOutcomes wasn’t providing that option.”

“Like it! Often clients would find the login and password via email as a bit clunky.”

“This is way faster since the virtual platform I use has a chat function, so rather than me copying and pasting the login information or the client having to refer back to their email, I like that they can just click a link that I send them.”

There are four new ways to collect outcome and session ratings from clients. Perfect for Telehealth or in person sessions where clients want to use their own device


  1. Send Access: It can be as simple as opening Give Access and clicking the button to send an email with access options to the client.
  2. Single Reminder: This option provides the opportunity to preselect a time and date to send an email with a customizable message to remind them to complete the scales and provide them with login access.
  3. Recurring Reminder: Clicking the Recurring Reminder button will open a page that now includes the custom message “ield option. Great for weekly group sessions.
  4. Direct Access Link: You can completely eliminate login issues by sharing the link in real time through your text or chat function. This link will enable the client to access their survey with one click.

To learn more read: MyOutcomes 2021 Telehealth Solution

Who’s in Lockdown?

Scott Miller is still locked down in Chicago.

Are you sheltering in place? Feeling Locked down? A few weeks ago Scott was asked in a group chat if he could offer some kind of live support, now that his workshop and training events have for now all been postponed or cancelled. Since he can’t come to you, the ICCE has begun offering this chance to connect and meet with colleagues from around the world in a live web event.

Feedback Informed Treatment & Deliberate Practice Meetup THREE is a free discussion/question and answer sessions on Feedback Informed Treatment and FIT Deliberate Practice.
Apr 29, 2020
Time: 12:00 PM in Central Time (US and Canada)

Scott D. Miller, Director and co-Founder of the International Center for Clinical Excellence, will be taking your questions from ICCE Director of Professional Development, and ICCE trainer…since its inception, Cynthia Maeschalck.

As before, no cost. Space is limited for this live event.

Register here: //

With only a 100 seats available the first event was at capacity in less than 2 hours…so good luck!

The Better Results…with Scott D. Miller Training Series also filled up quickly, if you tried to join it and were disappointed to find it full, there is now a waitlist you can sign up for here: //

Looking for a little more structured support?

MyOutcomes offers accredited training in Feedback-Informed Treatment for only $179.00. Whether you’re an individual practitioner or part of a larger organization, FIT eLearning helps you develop a culture of feedback and incorporate the Outcome & Session Rating Scales (ORS&SRS) into your clinical practice.

Our mailing address is:
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Ethics and Effectiveness in the Age of Social Distancing

Ethics and Effectiveness in the Age of Social Distancing

At a time when the need for your help is greater than ever, and you are already dealing with all the adjustments in your own life, the demand to switch to a phone or web based therapy setting can feel overwhelming. Dedicated FIT practitioners everywhere are questioning how to safely and responsibly work with clients, now that in-person has been so drastically altered.

Over the past few weeks my colleagues and I have been focused on creating support resources to help Feedback-Informed Practitioners, and their clients, adapt to this new era of social distancing. 

Initial posts focused on instructional videos created specifically to help therapists and clients use the Outcome and Session Rating Scales from home: Telehealth options for Feedback-Informed Practitioners and ORS & SRS Telehealth Support 

Now, that everyone has started ‘zooming’ I see new questions of effectiveness and ethics emerging. If you are new to Telehealth, our colleagues at PESI have created a special package to support you, filled with best practices, case studies, and treatment adaptations for working virtually. Providing the education you need to confidently and competently offer safe, effective Telehealth services to your clients. Not only will you be able to work with clients without leaving your home, you’ll also…

  • Gain access to remote clients, or those practicing social distancing
  • Become a Certified Clinical Telemental Health Provider AND a Certified Clinical Anxiety Treatment Professional
  • Get tools to grow your practice in troubling economic times

Interested? Find out more or register today to take advantage of  today’s deeply discounted registration!

Telehealth options for Feedback-Informed Practitioners


Client Access to ORS & SRS for Free

MyOutcomes has agreed to extend its free trial period from one month to two, and is offering this as free service with no strings attached. When everything gets back to normal, you are free to export your client’s reports and raw data at no charge.

To help prevent the spread of COVID-19, governments and health authorities are implementing social distancing measures. Providing face-to-face psychotherapy is not advisable, and everyone is coping with a sudden need to adjust  to phone or web based communication options.

In an effort to help with this transition, last weekend FIT Trainer and MyOutcomes Executive Director, Cindy Hansen, put together a video tutorial with instructions on how to give clients access to the Outcome and Session Rating Scales at home: //

MyOutcomes has also agreed to extend it’s free trial period from one month to two, and is offering this as free service with no strings attached. When everything gets back to normal, you are free to export your client’s reports and raw data at no charge. //

To help you further, Dr. Scott D. Miller, is offering a free hour of conversation about feedback-informed treatment and deliberate practice. The number of spots is limited and registration is required.  Secure your place!

And our friends at Clearly Clinical have just released two free Coronavirus podcast CE courses: Making Sense of the Pandemic: Psychological Impact on Clients and Communities and Swiftly Transitioning to Online Therapy, Legally, Ethically, and Efficiently.

Additionally, to help your clients adjust, MyOutcomes has produced two brief tutorials for you to share with them on how to complete the ORS and SRS from their phone, tablet or home computer.

Desktop/Laptop: //

Phone/Tablet: //

MyOutcomes Bells and Whistles

MyOutcomes Mobile $95 on App Store or Google Play,When people decide not to subscribe to MyOutcomes, often it’s because it’s too expensive or they don’t need all the bells and whistle‘s. 

We have created a solution. A standalone app you download from the App Store or Google Play. A simple step towards collecting client outcome and session rating results and using the realtime feedback, based on advanced behavioural algorithms, to inform and improve client care.

If you are one of the dedicated Professionals around the globe using paper and pencil to collect ORS and SRS results, and scoring with a ruler, and graphing, please put down your ruler and pick up this app. It will be so much easier and the results will predict and report treatment outcomes with a greater accuracy than a Reliable Change Index can provide. MyOutcomes Mobile has no bells and whistles, just good technology and proven science.

You can use with up to five clients for free.

The in app purchase is only $95/year.

The reason it is so much less than any other comparable tool available is because we have stripped it down to just the basics you really need to make this process simpler and more effective. With the in app purchase you won’t be able to login to the web based application, to use any of the Case Alert or Key Perform Indicators, but you will be able to report individual client outcomes. The good news is if you ever decide you feel too limited and want to aggregate data, give clients their own login credentials so they can use the app on their own device, or any of the other bells and whistles we have created, you can always upgrade to MyOutcomes Essentials, currently a monthly payment of $29.95, without worrying about losing your data or paying a transfer fee.

Most MyOutcomes subscribers opt for MyOutcomes Pro, as it includes all the functions available in MyOutcomes Essentials, plus, …bells and whistle‘s. One is the more valued is the ability at the Owner level to customize the appearance and reporting capabilities of the system. Among the new options in our latest release, is the ability to alter the Term “therapist” – We expect this to be a welcome option and are grateful that a rational to allow for customization to this term has been accepted. Now if therapist is not the professional designation you use, you can enter the term that is preferred, hit save, it will replace ‘therapist’ on the SRS script.

If you’re curious and love bells and whistles read our Guide to learn more: //

Check Options in MyOutcomes Pro

MyOutcomes Owner Options

Want to try out MyOutcomes Mobile for free?



Feedback in Therapy and Technology

improve outcomes software, measurable outcomes, feedback in therapy

With the advent of new technology and web-enabled devices like smart phones, iPads, tablets etc. the way we do things and store data has drastically changed. Healthcare in general and behavioral healthcare per se is also keeping up with this trend with more and more practitioners preferring electronic records over paper. The benefits are galore with the biggest one being stated as the improvement in quality of healthcare provided due to the ready availability of information wherever and whenever. Some of the other benefits of maintaining electronic records are:

–          Increase in patient participation

–          Quick and easy retrieval of information

–          Better coordination between various healthcare providers

–          Increase in efficiency

–          Reduction in storage space requirement

–          Cost savings in the long run

As part of its partnership with practitioners and with the aim of improving outcomes, MyOutcomes, a web-based tool for measuring feedback in therapy, provides an ease of access for its users that is unparalleled. The staff at MyOutcomes takes this partnership seriously and is, therefore, committed to keeping at the forefront of technology. The newly launched version 11 is browser-friendly and multi-platform compatible. It has been optimized for iPad and android tablets and supports Internet explorer 9 and 10, Firefox, Google Chrome and Safari's latest versions. Not only practitioners, but even patients love completing the Outcome Rating Scale (ORS) and Session Rating Scale (SRS) on the electronic device.

MyOutcomes' Vice-President, Cindy Hansen, introduces the many new platforms that are compatible with MyOutcomes

For more information contact MyOutcomes on (250) 763-4775 or 1 877 763-4775 (international toll-free)

Moving with the times in Mental Health

feedback informed software myoutcomes

The trend in behavioural health is changing worldwide where psychologists and behavioural health practitioners are asked to do more with less. There is demand for increased documentation and accountability amidst funding challenges. Add to this rising caseloads and challenging clinical problems.

In mental health per se, psychologists frequently fail to identify failing cases resulting in an average drop-out rate of a whopping 47%. This can be brought under control though, as numerous researches worldwide have shown that the power of relationship between the therapist and the client can do wonders and has the capability of bringing out better outcomes. What matters are the goals and purpose of therapy, client's preferences and the client's view of relationship with the therapist. This calls for psychologists taking feedback from the clients on a regular basis and monitoring their contribution to the alliance.

To help psychologists achieve desired results in therapy, Dr. Barry Duncan of the Heart and Soul of Change Project and Dr. Scott D Miller of The International Center for Clinical Excellence developed two ultra short and practical scales which could be integrated easily in therapy. These are known as the Outcome Rating Scale (ORS) and Session Rating Scale (SRS) and together they form a part of what is known as Feedback Informed Treatment (FIT). This approach encompasses taking regular feedback from the client at the beginning and end of each therapy session and has shown to decrease the drop-out rates by as much as 50%. In addition, this has also shown to decrease deterioration rates by 33% and reduces hospitalization and shortens length of stay by 66%. Overall, it helps to reduce the cost of care.

MyOutcomes has developed a web-based tool where these ORS and SRS forms can be filled directly using our software and without the need of paper and pen. Results can be derived almost instantly at the click of a button and this helps the psychologists to decide future course of action.


MyOutcomes Version 11 “far more visually appealing”

myoutcomes Aggregate Stats

I have been provided the distinct opportunity to review the new and improved, soon-to-be-released MyOutcomes Version 11. Over the next few blogs, I will be writing about this experience in relationship to the soon-to-be-old version of MyOutcomes.

Change is always occurring. Sometimes change is good, sometimes not so good. In this particular situation, change is good. Very good. How can anything be any better than the current MyOutcomes version, you might ask? For starters, its appearance. The new version will have a cleaner and crisper look that will make it far more visually appealing. Relative to the current version being used, the sleeker look of this new version creates an ease of accessing information that the older version doesn't have.

Continue reading…