In education, we focus on mastery of a skill, rather than the psychological experience of using that skill.
When skill development is associated with a tool, we assume that skillset mastery leads directly to tool engagement. A reasonable assumption given that avoiding doing things that don't reinforce our sense of competence is normal.
We can give a hungry person a fish dinner. Alternatively, to get them eating regularly, we could give them a fishing rod to go fish with. But that alone won't suffice. We also need to teach them to fish. After all, we do things, not just to do them, but because they inform us about ourselves. It'd be the rare person who would purposefully seek out proof of their incompetence.
Sounds like common sense. Yet, it's often overlooked in healthcare. The Arch Collaborative study found the best predictor of a clinician's user experience with their agency's EHR was their training. Put differently, clinicians reported high levels of satisfaction with their EHR if they've received training. Low levels of satisfaction were associated with no training. Less satisfaction translates to less engagement. It's sad that an agency's investment into implementing new tools should fail to yield the promise of increased effectiveness and efficiency simply because of the lack of user training.
While providing implementation support to MyOutcomes' customers, I've often noticed how significant a role FIT eLearning can play in producing successful implementations. Relative to agencies that don't provide training to their providers, agencies, requiring the successful completion of FIT eLearning by their clinicians, show remarkably faster implementation. It is easy to understand why.
Successful implementations of new tools require buy-in by users. Users, who find satisfaction in using the tool, are more likely to engage in its use, while those, who are dissatisfied, are going to resist using the tool. If clinicians are provided training with MyOutcomes, they will see their experience of using MyOutcomes more positively. Positive experiences mean more engagement which means a successful implementation.
Category: Feedback Informed Treatment